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Renovation Lending Construction Service Specialist in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 7/21/2018

Job Snapshot

Job Description

Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has a full-time opportunity for a Renovation Lending Construction Service Specialist with our San Diego, California Corporate Office
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.
Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.
Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.


Plaza’s National Renovation Lending Construction Service Specialist will be responsible for boarding closed and purchased renovation/constructions loans and making Welcome Calls to project participants for all Plaza origination channels. 
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.

Loan Production

  1. Support the Division to increase renovation loan production through operations support, sales and customer related initiatives, and the development and implementation of appropriate risk management policies and procedures, as well as any other tasks that may be deemed appropriate. 
  2. Loan-level/transaction level support as needed to Loan Servicing Draw Administration, Division Renovation Specialists, and Regional or Corporate Sales and Operations staff at all stages of origination, funding, draw management and close out of renovation/construction projects.
  3. Review project documents of closed or purchased renovation/construction loans, including contact with clients, borrowers, contractors, and consultants.
  4. Assist with the creation of renovation and construction program forms and job aids.
  5. Assist with training and education classes for clients.
  6. Assist with training and education classes for Plaza’s wholesale and correspondent Account Executives.
  7. Maintain up-to-date knowledge of current product offerings.
  8. Work with the Division to maintain and improve Plaza’s renovation loan program product offering and guidelines.
Operations Support

  1. Board closed and purchased loans for Draw Administration on Renovation/Construction Loans to maintain consistency across all channels.
  2. Make Welcome Calls to borrowers, contractors, consultants, and other project participants as needed.
  3. Provide Welcome packages to borrowers, contractors, consultants, and other project participants as required for the project.
  4. Work with the Division Manager(s), Plaza Managers, Branch and Corporate Operations and Loan Administration to assist in developing best practices and procedures for the management of the project and draw administration for renovation/construction loans.
  5. Develop and maintain checklists, tools, and system controls as needed to facilitate efficient boarding and participant introduction to the project draw requirements.
  6. Assist with training and education classes, as well as loan level support for Plaza’s wholesale and correspondent sales and operations associates.
  7. Assist the Renovation division with contractor/consultant vetting process and maintenance of the database as needed.
Risk Management

  1. Assist loan servicing draw administration with resolution on any incomplete renovation loans, project delays, change orders or extensions as needed.
  2. Assist draw administration, as needed, with close out of renovation/construction loans. 
  3. Assist loan servicing draw administrators with construction-work-draw progress questions or clarifications, as needed.
  4. Assist loan servicing draw administrators to enhance procedures for proper draw controls, to ensure draws are only made when appropriate and to the appropriate parties, as needed.
  5. Assist loan servicing draw administrators to improve turn time for draw disbursement and the overall customer experience, as needed.
  6. Work with loan servicing draw administration to accomplish close-out of FHA 203(k), VA Reno, and Fannie Mae HomeStyle© Renovation loans and any future Plaza renovation or construction loan programs. 
  7. Assist and/or backup other Renovation Lending Division associates, as needed.

Job Requirements

  • High school degree or equivalent required
  • 3 to 5 years of experience in sales or operations of renovation/construction lending, underwriting renovation/construction loans, construction and project management, draw administration, or a combination of thereof
  • Construction and construction management experience preferred
  • Ability to work in both a team and independent environment
  • Excellent  written, verbal and interpersonal communication skills
  • Exceptional attention to detail with the ability to consistently produce accurate work
  • Ability to manage time, multi-task, prioritize work in a high paced environment, and meet deadlines
  • Solid commitment to customer service
  • Proficiency with computer systems at an intermediate to advanced level including MS Office (Word, Excel, and Outlook) and Internet Browsers
  • Outstanding problem-solving skills

  • Attention to Detail
  • Analytical Thinking
  • Continuous Learning
  • Legislation, Policies, Procedures, and Standards
  • Information Gathering and Processing
  • Using Information Technology
  • Interactive Communication
  • Partnering
  • Results Management
  • Client Focus
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex,  pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.  Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.


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