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Receptionist in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 11/29/2018

Job Snapshot

Job Description


Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has a full-time opportunity for a Receptionist at our Corporate Office.

Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.

Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.

Our ideal candidate should be hardworking, outgoing, and maintain high levels of professionalism and ethics.


PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION:

This position will provide consistent professional telephone assistance to customers and branches with a positive and helpful attitude which will comprise of reception duties such as answering the phone and redirecting calls to appropriate personnel. This position also requires the courteous greeting of clients, vendors, and delivery staff in a professional manner. The receptionist will be required to maintain sufficient inventory of all kitchen and mailing supplies as directed. Additional tasks and office duties as assigned may also be required.     
 
ESSENTIAL TASKS AND RESPONSIBILITIES: 
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive.  The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Receives and directs all incoming phone calls, email, and faxes.
  2. Screens calls, takes messages and refers calls to appropriate associates.
  3. Asserts a professional level of phone etiquette and manners.
  4. Greets all clients, vendors and other customers in a professional manner.
  5. Cross trains with the administrative assistants.
  6. Multi-tasks and works collectively with associates (employees).
  7. Prepares packages and postage machine distribute mail - including overnight and express packages.
  8. Maintains all kitchen and postage supplies.   
  9. Other duties as assigned.


Job Requirements
QUALIFICATIONS:

  • Must have at least 2 years of administrative experience (admin or reception)
  • High school diploma or equivalent required
  • Top customer service skills
  • Excellent written, verbal, and interpersonal communication skills
  • Capability of multi-tasking and prioritizing work 
  • Solid commitment to customer and associate service necessary
  • Proven aptitude to work in both a team and individual environment
  • Solid organizational and self-development skills
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers and email functions
CORE COMPETENCIES:

  • Adaptability
  • Attention to Detail
  • Client Focus
  • Interactive Communication
  • Planning and Organization
  • Problem-Solving
  • Resilience
  • Self Confidence
  • Using IT
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
 
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
 
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex,  pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.  Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.

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