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Loan Servicing Phone Support in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 12/2/2018

Job Snapshot

Job Description


Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has a full-time opportunity for a Loan Servicing Phone Support with our San Diego, California Corporate Office
 
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.
 
Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.
 
Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.


PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION:

The Loan Servicing Phone Support is responsible for providing professional telephone assistance to customers by redirecting customer calls to the appropriate loan sub-servicer or internal associate.
 
ESSENTIAL TASKS AND RESPONSIBILITIES: 
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager. Job duties may change as required by needs of company. Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Provide phone assistance with a positive and helpful attitude.
  2. Receives and directs all incoming calls to the appropriate loan sub-servicer or internal associate.
  3. Asserts a professional level of phone etiquette and manners.
  4. May cross-train with Loan Servicing Specialists.
  5. Multi-tasks and works collectively with team.
  6. Other duties as assigned.          


Job Requirements
QUALIFICATIONS:

  • High school diploma or equivalent
  • Customer service experience with telephone exposure is essential
  • Current knowledge of mortgage servicing a plus 
  • •Excellent written, verbal, and interpersonal communication skills
  • Strong commitment to customer and associate service
  • Exceptional phone etiquette
  • Proven aptitude to work in both a team and individual environment
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook), Internet Browsers, and email functions
CORE COMPETENCIES:

  • Adaptability
  • Business Perspective
  • Client Focus
  • Interactive Communication
  • Organizational Awareness
  • Self Confidence
  • Teamwork
  • Work Ethics and Values
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
 
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
 
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex,  pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.  Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.

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