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Loan Administration Manager in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 8/13/2018

Job Snapshot

Job Description

Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has an opportunity for a Loan Administration Manager with our San Diego, California Corporate Office
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.
Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.
Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.


This position is responsible for the technical design, planning, implementation, and the highest level of performance tuning for mission-critical enterprise systems.  Serve as a technical expert for loan origination/loan acquisition systems.  Recommends the redesign and configuration of systems and system applications.  Investigates and analyzes the feasibility of system requirements and develops system specifications.  Identifies methods, solutions, and provides leadership and management in order to provide a high level of service to customers. 
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. 
  2. Lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
  3. Develops tools, procedures, and training sessions for Operations, Client Support and Systems Development to assist with work.
  4. Stays current with technological developments in systems technology and recommends ways for Plaza to take advantage of new technology. 
  5. Successfully interact with the lending staff in all channels to improve accuracies and efficiencies. Perform ongoing training, review and communicate current or developing lending industry topics/concerns or standards.
  6. Implement system enhancements to ensure compliance with State and Federal regulations and internal compliance requirements.
  7. Orchestrate a monthly Operations Responsibility meeting to be done in conjunction with delivery of system updates. Add additional pointed meetings as needed that include a larger group to review key findings problem areas/focus points.  
  8. This role will include a strong collaborative relationship with the training group, either to help implement revised processes or reinforce existing ones. In addition, it will require a close working relationship with the various operations groups as well as IT.

Job Requirements

  • B.A. in a related field or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position with in-depth knowledge and understanding of risk management practices and concepts related to mortgage lending
  • Excellent oral and written communication skills; exceptional attention to detail with the ability to consistently produce accurate work, the ability to manage time, multi-task, prioritize work in a high paced environment, and ability and experience handling deadlines.
  • Outstanding interpersonal and problem-solving skills
  • Capability to handle sensitive and complex issues with discretion and good judgment
  • Must possess the ability to work in both a team and individual environment.
  • Proficient knowledge of MS Office (Word, Excel, and Outlook). 
  • Must be able to use independent judgment skills to make quick decisions within written policy and standard operating procedures and possess the ability to analyze complex processes and to determine the efficiency and effectiveness of the process and related controls.

  • Achievement Orientation
  • Vision and Alignment
  • Business Perspective
  • Client Focus
  • Creativity and Innovation
  • Interactive Communication
  • Planning and Organization
  • Risk Taking
  • Strategic Thinking
  • Team Leadership
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex,  pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.  Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.


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