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IT Support Analyst in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 10/10/2018

Job Snapshot

Job Description

Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has a full-time opportunity for an IT Support Analyst with our San Diego, California Corporate Office

Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.

Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.

Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.


The IT Support Analyst is responsible for supporting all direct Plaza Home Mortgage IT systems, including both hardware and software. Answers the helpdesk phones and emails and monitors system status. This position is also responsible for helping remote users connect to the Plaza system from their remote location.
Must comply with all BSA/AML requirements as well as any mandatory changes. The following job functions are not all-inclusive. The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Answers Tech Support calls and emails. Provides direction to users within most systems.
  2. Assists users with errors when trying to access a program.
  3. Answers questions about how to best perform specific tasks within the system.
  4. Maintains IT inbox to ensure issues are resolved quickly. 
  5. Assists external customers with using our systems.
  6. Sets up/remove a majority of user logins. All Plaza applications are set up by IT.  Most third-party website logins are set up by IT.  System logins and email accounts are not set up by IT.
  7. Sets up user equipment and prepares for deployment. Prepares and configures Wyse boxes for use at the branch. Prepares and configures full PCs for use in a branch.
  8. Configures devices to work with dual or triple monitors. Researches and deploys new hardware configurations for changes in the environment. Maintains and troubleshoots printers. Maintains and troubleshoots conference room equipment.
  9. Provides technical services and support for branch moves and setups. Orders T1 lines and phone lines for branch connectivity. Installs network equipment and ensures it is working properly. Sets up and configures user workstations and conference room equipment.
  10. Maintains and configures ShoreTel phone system. Sets up users’ phones and extensions.
  11. Maintains phone equipment.

Job Requirements

  • High school degree or equivalent required
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook) and Internet Browsers
  • Experience using ServiceNow is required
  • Ability to troubleshoot computer issues is required
  • Excellent written, verbal, and interpersonal communication skills essential
  • Strong attention to detail, and adeptness to efficiently and consistently produce accurate work
  • Capability of managing time and prioritizing work in fast-paced environment
  • Solid problem-solving skills
  • Proven aptitude to work in both a team and individual environment

  • Achievement Orientation
  • Analytical Thinking
  • Client Focus
  • Initiative
  • Interactive Communication
  • Organizational Awareness
  • Results Management
  • Self Confidence
  • Using Information Technology
  • Work Ethics and Vales 
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.

Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.

Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.