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Corporate Operations Support Specialist in San Diego, CA at Plaza Home Mortgage, Inc.

Date Posted: 3/26/2018

Job Snapshot

Job Description

Plaza Home Mortgage, Inc., a national wholesale mortgage company headquartered in San Diego, California, has an opportunity for a Corporate Operations Support Specialist with our San Diego, California Corporate Office.
Plaza Home Mortgage, Inc. was originally founded in December of 2000 to serve the San Diego area mortgage market. Due to our growth and success, we now have branches throughout the United States and we are continuing to grow and expand in anticipation of market demands. Plaza is privately owned and operates as a full-service Mortgage Banker.
Plaza’s mission is to become the premier provider of mortgage loans by developing a distinct, sustainable competitive advantage through superior execution of a business philosophy that combines knowledge, technology, and service. Plaza Home Mortgage, Inc. is dedicated to building long-term relationships with both customers and employees through quality training, and excellent customer support.
Our ideal candidate should be hardworking and maintain high levels of professionalism and ethics.


Provide operational support to each Regional Operation Center (ROC), including Reverse and Correspondent divisions. Ensure loans are originated and closed in compliance within company policy and procedures.  Support Corporate Operations team in conducting loan level reviews of application and closing packages; assist with overflow registrations and closings from each ROC, which includes coordination of the loan process through the drawing of closing packages and requesting of funds.
The following job functions are not all-inclusive.  The associate will be required to perform other job-related tasks/responsibilities requested by the manager.  Job duties may change as required by needs of company.  Must complete all required industry and compliance training as required by Plaza Home Mortgage.
  1. Provide support for the loan process from loan registration to funding and post closing. This includes answering queries related to process, policy, and compliance.
  2. Monitor Corporate Operations email box for questions and respond accordingly utilizing the ServiceNow system.
  3. Communicate Lending Operations Policy and Procedure updates to the Corporate Operations Quality Manager to support process improvements and efficiencies.
  4. Conduct loan level audits of files to ensure compliance with all company policy and procedures, racking of all audit results.
  5. Prepare upfront and closing documents for Employee, Friends and Family loans.  This includes reviewing loan file for completeness and accuracy (including fees), validate loan passes all federal and state compliance validation tests, and ensure compliance with all Plaza policies and procedures.
  6. Other duties as assigned.

Job Requirements

  • Mortgage experience required
  • High school degree or equivalent required.
  • Working knowledge of TRID (aka “Know before you owe”), RESPA and other Federal, State and industry compliance requirements.
  • Ability to produce upfront and closing loan packages in both non-escrow and escrow states.
  • Familiar with FHA, VA, FNMA, & FHLMC & USDA closing documents, including renovation loans such as 203K and HomeStyle.
  • Understanding of Wholesale/Correspondent process flow.  Knowledge of Reverse Mortgage processes a plus
  • Experience with Loan Origination Systems and paperless file environment and image software repository
  • Excellent written, verbal and interpersonal communication skills essential.
  • Strong attention to detail, and ability to efficiently and consistently produce accurate work.
  • Capability of multi-tasking and prioritizing work in fast-paced environment with heavy volume of transactions as well as be able to meet and handle deadlines.
  • Solid commitment to customer and associate service necessary.
  • Outstanding problem-solving and independent judgment skills.
  • Proven aptitude to work in both a team and individual environment.
  • Proficiency with computer systems including MS Office (Word, Excel, and Outlook) and Internet Browsers.

  • Achievement Orientation
  • Attention to Detail
  • Client Focus
  • Gathering Information
  • Interactive Communication
  • Planning and Organization
  • Problem Solving
  • Results management
  • Teamwork
  • Using Information Technology
Plaza offers a great work environment. Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.
Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza’s workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza’s workforce.
Plaza’s employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex,  pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza’s employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.